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Please find below answers to the questions we are most frequently asked. If you need further help then please do not hesitate to get in touch.

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  • Security and Privacy

    Your privacy and security are very important to us. The purpose of this statement is to explain to you how we use the information we collect and to tell you about procedures that we have in place to safeguard your privacy.

    We will never share your personal information with anyone else, other than to allow us to process your order e.g to address your parcel. In order to process payment card orders online, we need to collect certain information from you including your billing address, delivery address and phone number. Your payment card details are not held by us at any time.  


    We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you, e.g. arranging for a product to be shipped to you. We will never sell customer information to third parties under any circumstances.

    If you have purchased goods from Julieann, subscribed to our newsletter or advised us of your e-mail address, postal address and phone number we may occasionally update you on news and special opportunities via e-mail.

    We may retain other companies and individuals to perform functions on our behalf in relation to matters outlined in this privacy policy. The prime example includes, our payment processing companies. Such third parties may be provided with access to your personal information if needed to perform their functions, but may not use such information for any other purpose. We always demand that third parties adhere to the same procedures that we follow ourselves with respect to your personal information, including this privacy policy.

    Our website is structured so that you can place an order without creating an account. You will still need to provide certain information such as delivery and billing address, email address and phone number etc to enable us to process your order. 


    Cookies are only used on this shopping site to enable the Shopping Cart functionality and to enable us to be able to gain high level usage data on analytics. The cookie doesn't hold or transmit any personally identifiable data to us or to anyone else.

    We will treat your personal information as confidential, complying with the UK Data Protection Act 1998. The personal information that we hold about you will be held securely in accordance with the law. 


    From time to time our website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This privacy policy applies only to the information that we collect on this website. We encourage you to read the privacy policies of the other websites that you may link to from our website.

    Payment can be made using credit or debit cards online via our payment facility or via PayPal.

    Our payment service providers are Stripe and Paypal.  You can choose which to use - your payment details are entered either through your Paypal account or via our Stripe payment gateway. Stripe is a secure global payment business operating in 23 countries worldwide. The company is certified to PCI Service Provider Level 1, the most stringent level of banking certification. Their priority is to ensure that transaction data is handled in a safe and secure way.  All sensitive data is secured using internationally recognised 256-bit encryption standards and they are regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

    In addition, all sessions on our site are secure and encrypted via a Secure Socket Layer (SSL). You will see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

    So when buying through our site, you can be sure that you are completely protected.

    More information about shopping securely with Stripe can be found at www.stripe.com

    When you place an order online you are transferred out of our site to a Secure Site operated by either Paypal or Stripe. Both are encrypted secure online facilities. All transactions take place over a secure server (via secure socket layer or SSL). When you place an order, all card numbers and details are encrypted between yourself and the payment providers. No banking details are ever held in clear text on any website or by Julieann.

    We reserve the right to hold, suspend or cancel orders at any time if the payment and/or delivery details provided by the customer are not legitimate and/or the transaction is not authorised by the bank.   Any suspected fraud attempts will be investigated and reported to the appropriate authorities.

    Please note that we may revise this Security and Privacy policy from time to time. Any revisions to the policy will be posted here. This privacy policy shall be construed in accordance with the laws of England and Wales.

    If you have any questions, comments or concerns about our privacy practices, please do not hesitate to contact us at [email protected]

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