Help and Support

Please find below answers to the questions we are most frequently asked. If you need further help then please do not hesitate to get in touch.

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  • FAQ

    We have a Facebook page where we share our latest news about new designs, shows, offers and promotions plus a little bit about us too. We also include photo's kindly sent to us by our Bride’s of their wedding day with images of them and their maids wearing their bridal and bridesmaids jewellery.

    Facebook is a personal way for us to interact with you and we value everyone who ‘likes’ our page and posts comments. We have over a 1000 Facebook followers - so why not join them?

    We also post news, views, comment and images on Instagram, Pinterest and Twitter. We have over 650 followers on Instagram, 2600 followers on Twitter and  300 on Pinterest.

    All of these pages are open to full public viewing and we share not just our glass bead and bridal jewellery news but interact on a whole range of other topics (e.g. our local community).

    Please see the link in the footer below.  This will take you to our information page packed with detail about our Styling Appointments. Alternatively you can contact us either by phone, email or by using the form on the contact page using the drop down 'Styling Appointments'.  We'll agree a date in the diary and off we go.

    You can subscribe by simply completing the 2 boxes at the bottom of the page or at the checkout with your name and email address. We'll do the rest.

    Whats in your Newsletter?

    We like to include news of any special offers we're running plus details of events we're attending as well as launch of new designs. We also include news from our allotment and our life in Shropshire. The newsletter is image rich and also includes fashion trends, and news from the design bench.

    Which System do you use?

    We use MailChimp, a popular email marketing service provider, to send email newsletters to our mailing list. MailChimp was founded in 2001 and has over 7 million users worldwide. After you have filled in your details on our site, MailChimp will send you an email and ask for confirmation that you wish to subscribe to our list. Just click to confirm and away we go!

    I love your news can I forward to my friends?

    We would love you to - there is a facility in the Newsletter that enables you to forward to as many friends as you like and also share on social media. Your friends will then be able to take advantage of any special offer codes etc. This would be very useful, for example, if you know a friend or relative who is getting married and is looking for affordable designer wedding jewellery.

    How Often do you Send One Out?

    We promise that we won't bombard you with news but at certain times of the year eg in the run up to Christmas and in the peak wedding season we will have more news that we would like to share. We are aiming to send around 12 editions a year (roughly one per month).

    Are there other ways of staying in touch?

    You can also get news and stay in touch by liking our Facebook page or by following us on Twitter, Instagram or Pinterest. We also write a very popular Blog where we also include items on shows we've attended, special offers or on features run in the press etc.

    Can I unsubscribe?

    You can of course unsubscribe at any time. There is a facility on the newsletter for this very purpose.

    We will ensure that all orders are processed as quickly as possible. Please note that items from our Bridal range are made to order and we aim to dispatch these within 14 days. Please contact us if your requirement is more urgent. We can often make and dispatch super-urgent items to arrive in time.

    We aim to dispatch orders from our Fashion Jewellery range within 48 hours of receipt of payment. We dispatch internet orders Monday to Friday between 9am and 4:30pm. Any orders received outside these hours will be processed on the next working day.

    Our prices include a beautiful branded keepsake gift box.

    Postage and packaging costs are free of charge for all Mainland UK addresses.  I'm afraid, due to Brexit and changes to customs arrangements and costs we are no longer able to ship to Northern Ireland nor the rest of the world

    We design and hand craft EVERY single piece of jewellery and each hair accessory ourselves in our Shropshire home studio. Only the loveliest real pearls, sparkliest Swarovski crystals and diamante are used along with beautiful handmade glass beads carefully sourced from around the World.

    Our secure checkout accepts PayPal. PayPal also use most major debit and credit cards. More info can be found on our Ordering and Payment information page.

    One of the lovely things about having your jewellery hand made by us is that we make it to fit you. All of our bracelets and bridal necklaces come in a range of lengths; for our size fitting guide see here. If you see something you like but would like it in a size we don't currently stock please get in touch to discuss your requirements.

    Our earrings come on fish hooks, posts or as clip-ons for non-pierced ears. You can select your earring fixing type when you order and this allows you to enjoy our earring designs in a way that is most comfortable for you.

    We don't sell sets as such but our accessory collections are made from the same components allowing you to mix and match the designs to create the look that suits you best.

    We stock the full range of Swarovski crystal colours and can colour match to your wedding theme; we don't charge any extra for this service. Alternatively if there is a specific item you are looking to include e.g. butterflies; please contact us as we can usually incorporate this too.

    Maybe you have a treasured item from a family member or a piece of broken jewellery that you would like to have re-worked or incorporated into your wedding accessories? We can give old jewellery a new and more updated look that you will wear and treasure, giving it a new lease of life. Please contact us to discuss this.

    You will want to keep your accessories in tip top condition so please follow our Care Guide. Remember your jewellery should be the last thing you put on and the first thing you take off!

    Yes please :) We love weddings and seeing how our brides put together their special day look. We love featuring our brides on our website and social media pages where your amazing images are a source of inspiration to the many B2Bs currently planning their own weddings. Images may be sent via email or Facebook.

    We work very flexible hours to suit our customers and are always happy to see you in our home based studio by appointment. Our office hours are generally 10am to 6pm but this may vary if we are out at shows.

    From January 2021 I'm afraid we can no longer deliver to Northern Ireland or the rest of the world. We can only deliver to Mainland UK.

    No! We only make and stock our own unique designs. Our customers love owning jewellery that hasn't been mass produced; is lovingly hand made in Britain with care and is something rather special.

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