Please ﬁnd below answers to the questions we are most frequently asked. If you need further help then please do not hesitate to get in touch.Ask us
All of our jewellery ordered online arrives in beautiful gift boxes embossed with our logo. Grips and cuff bracelets are wrapped in acid free tissue and placed inside pretty organza pouches. We have taken a lot of care to ensure our packaging reflects the high quality of our jewellery so that it not only offers the perfect storage solution, but makes it a pleasure to own and a joy to give as a ready to go present.
You can select a different delivery address at the checkout so your jewellery order can be sent direct to the recipient as a gift if you prefer. We can also include a gift message at no extra cost, simply put your message into the comments box at the checkout.
We will ensure that all orders are processed as quickly as possible. Please note that items from our Bridal range are made to order and we aim to dispatch these within 14 days. Please contact us if your requirement is more urgent. We can often make and dispatch super-urgent items to arrive in time.
We aim to dispatch orders from our Fashion Jewellery range within 48 hours of receipt of payment. We dispatch internet orders Monday to Friday between 9am and 4:30pm. Any orders received outside these hours will be processed on the next working day.
Postage and packaging costs are free for all UK Mainland addresses. You can choose which UK Mainland address you would like your jewellery order to be sent to at the checkout.
Due to Brexit and changes to Customs arrangements we are sorry but we are no longer able to accept orders from Northern Ireland or from outside of the UK.
For UK addresses, on orders less than £30 we use Standard Second Class Post with Proof of Posting. For items between £30.01 and £75 in value we use Second Class Royal Mail Signed For Confirmed Delivery. For orders over £75 we use Royal Mail Special Delivery Guaranteed by 1pm next working day.
Signed for and Special Delivery require a signature upon receipt. If you are not in to sign for your parcel, Royal Mail will leave a telephone number for you to call to make alternative arrangements. If you fail to contact Royal Mail (within a week for Special Delivery and within 3 weeks for Signed For) then the items will be returned to us. We reserve the right to charge postage and packaging for re-sending the item to you.
All of these options are packaged in our luxurious branded gift boxes.
We will send your jewellery according to the value of your order. If you experience a problem then please contact us and we will provide you with the Royal Mail tracking number, where appropriate, in order to try and trace the parcel. In the event of a non-delivery, we can only replace or refund the order after 20 working days when Royal Mail will confirm that the parcel is lost. We cannot be held responsible for late or lost items.
Any timescales quoted to you are indicative only and orders may be dispatched to you in one or more deliveries.
We want you to be completely happy with your jewellery purchase. We take great pride in our reputation for quality and service and we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If, for any reason we fail to meet your expectations, you may return or exchange your jewellery within 14 days of receipt.
Under the UK Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel the contract for the purchase of any item within a period of 14 working days, beginning the day after delivery to you. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. However, at our discretion we may offer an exchange of goods for items returned after 14 days but before 28 days. We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange. You may be charged postage for the replacement item at the appropriate cost.
Your statutory rights are not affected.
This applies to all of our products except for earrings and customised or commissioned items. Please note that, in compliance with the UK’s Health & Hygiene regulations, we cannot accept the return of earrings unless they were originally faulty. Otherwise, we can accept returns of complete product, which are unused, untainted by hairspray or perfume and in an "as new" condition. Please note that we reserve the right to refuse a claim for a return if we believe that a customer is taking advantage of this returns policy.
When returning jewellery please ensure that you include the original gift packaging and packing slip, that the items are suitably protected against damage in transit and that you use a suitable recorded and insured delivery service. Items must be received by us within 14 working days after the day of the date that the item was delivered to you.
Refunds can only be given on items received by us. We will not accept any responsibility for the loss and/or damage of items in transit.
To cancel and return your order, please contact us by phone or email. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Providing the items you return are unworn and in a re-saleable condition with the original packaging we will issue a full refund on the purchase price once we satisfactorily receive the returned goods and once the transaction has cleared through our bank. All refunds will be issued by the same payment method as that originally used to pay for the items. Please note that we are only able to process returns and refunds when dealing with the original purchaser of the goods.
Should you have any questions, please do not hesitate to contact us.
If your order has been confirmed but not yet dispatched, you can cancel or amend the order by emailing us at [email protected].uk or by telephoning 01743 369024. If your order has been dispatched you will need to return the items at your own expense to the address given below.
In the unlikely event that a product is faulty then please call us on 01743 369024 or email us at [email protected] and return the goods to us within 10 days of receiving the order. We will replace the item, send the replacement free of charge and refund your return postage costs. Refunds can only be given on items received by us. We suggest you use a form of recorded and insured delivery when returning items. Due to health and hygiene regulations earrings cannot be returned, under any circumstances, unless they were originally faulty.
Julieann Bird Design
31 Preston Street
Tel: 01743 369024